Cancel. Method 7: Check the connection. Most problems can be solved by restarting your computer. If the DPI button is still not working after restarting your computer then you have a faulty or broken DPI button. No red light. Comments: When you turn it the mouse on does the green LED light up just above the on/off switch on the bottom. will interfere with the movement of the mouse/cursor. A cracked housing, a missing ball, sticky or silent clicking of the finger switches, or a failure of the optical sensor to glow suggest that the device is damaged. I'm not interested in using a paid utility to get what should be a rather simple function to work within Win10. Do not worry because this is an easy fix, please refer to How to Clean the Scroll Wheel to clean it. If the pointer moves in jerking motions or is less responsive than usual, clean the mouse to see if it improves the performance. Reply, © 2021 iFixit — Licensed under Creative Commons — Privacy — After restarting the computer, and the scroll wheel is still not working, continue to the next step. To replace the battery, please refer to the repair guide Replacing the Battery. Please refer to How to Replace the Scroll Wheel guide to replace it. But, back home it stopped working again. By continuing to use this site you consent to the use of cookies as described in … Basic functionality (including num pad) works but the media keys (Volume up/down, play pause ect) do not work. I always slide off the switch under the mouse after the mac shuts down as I have seen it to save battery life to some extent. After restarting the computer, and the DPI button is still not working, continue to the next step. Follow these steps to set up your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, or Magic Trackpad 2: Connect a Lightning to USB Cable 1 or a USB-C to Lightning Cable to the Lightning port on the device 2 and connect the other end of the cable to your Mac. Study your device's limitations—it may require a mouse pad, especially if you're using an older mouse. Cursor - 7X. I'm generally a Mac user and love Magic Mouse 2. Disable an integrated trackpad. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. and I don't know how to access those menus through keyboard-only. I have the same problem, did you find the solution? If your laptop supports an internal trackpad, disable it through your operating system's settings utility. Is it … Use the mouse on an appropriate surface. It's not uncommon for Bluetooth devices to either lose pairing status or to be forgotten by the computer if a different Bluetooth mouse is paired with it. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. ... Rebooted, mouse back as a mouse, then reconfigured all services back in, reboot again then voila - Mouse still working as a mouse. An internal trackpad may conflict with, or override, an external mouse. Check the status of your Wireless Mouse Batteries and replace them if required if its falls below a certain level, the mouse will stop working. Refer to the troubleshooting step Mouse Does Not Turn On to check if the mouse is on or not. Troubleshooting Using Safe Mode. Sometimes all you need to do is re-download the driver which can be done by following this link: Re-download My Driver and clicking 'Driver' under downloads. Clean the mouse. Swap the batteries out for a new set, especially if you're still using the batteries that came with the device. I am trying to install the standard Apple wired keyboard. Replace the batteries. On most mouse’s this is indicated by a red light, however if there is no red light, or any other indication; replace the batteries. It can also make the mouse hard to move around. The literal mouse buttons are generally the problem. Sometimes it is the light source itself that needs to be replaced. diagnose your device's issues. I am scrolling the scroll wheel but it is not scanning the text. Most desktop computers offer ports on the front and back of the computer, so try all of the ports before jumping to a different step. Do not worry, this can be replaced! Is there a way to fix it. But any other device works just fine.. Find the answer to this and other Computer questions on JustAnswer. My mouse can successfully connect to a computer and interact with the icons on the screen but the red light is not emitting from the clear button on the top of the mouse. Most problems can be solved by restarting your computer. Inspect the mouse for hardware damage. If it is, reassemble and enjoy your silent IR mouse!. The Apple Magic Mouse is a multi-touch mouse manufactured and sold by Apple Inc. If that does not work, try cleaning the USB ports. iPadOS doesn't support scrolling or other gestures with Apple Magic Mouse … Yesterday my Magic Mouse stopped working. Graphical user interfaces are optimized for mouse input and are hard to use without a functional mouse. The Magic Mouse 2 can easily go from box to computer desk when paired with a Mac, but it is not limited to Apple products. Anything that obstructs the laser (like paper, tape, etc.) Sometimes my mouse,a Nexxtech/Liberty Wireless Mouse,will not respond at all. This can be replaced as well by buying a new chip. It was announced and sold for the first time on October 20, 2009. Since several factors could be at the root of a mouse failing to work properly, troubleshooting the problem is the best way to make it work once more. My mouse does not interact with the computer screen, or show any red light on the top of the mouse. The flashing red light condition can also occur if the spring that holds the battery is loose and does not hold the battery securely. By using Lifewire, you accept our, How to Fix a PC or Laptop Mouse That's Not Working, Mouse Wheel Not Scrolling? Hello, The mouse for my iMac is not working. Try a different USB port. The most likely reason why the mouse does not turn on is because the AA battery inside the mouse are dead. Apple Mac Magic Mouse won't come on? If restarting your computer does not help, you might have a dead battery. Please refer to the Replacing Mouse Buttons guide to solve your problem. 2. With a little tweaking, it's possible to link this rechargeable accessory with Windows 10. Shop sensor switches and keyboard cases for your Mac. Use our Anker 2.4G Wireless Mouse troubleshooting guide to The dirt it picks up after use can block the sensor on the bottom of the mouse. My Anker mouse was somehow randomly re-assigned to a different Tecknet mouse that I use on a different computer. You should update the macOS on your MacBook Pro to see if that’s the case for you. If you can't use your mouse to scroll through a … Here's an easy fix that may get your Apple Magic Mouse working again! Lifewire uses cookies to provide you with a great user experience. If you can't use your mouse to scroll through a … Fix Either Generation Magic Mouse Bluetooth Disconnects . After all of the above steps under 'The Scroll Wheel Is Not Working', and your scroll wheel is not working, you have to replace the scroll wheel to get it working again. Suddenly, the Magic mouse has stopped working on most regular surfaces and almost all fabrics (moving the mouse may move the cursor a little bit on these surfaces). When I took it to a nearby Apple service center, it turned ON surprisingly. Michael - It's easy to clean a wireless mouse or a wired mouse with a rollerball. Make sure there are no other connected mice, usb mice, or other unknown bluetooth devices in the "Bluetooth" pane. The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. Some optical mice, for example, cannot track movement on shiny surfaces or surfaces with either very dark or very light colors. Most problems can be solved by restarting your computer. Since several factors could be at the root of a mouse failing to work properly, troubleshooting the problem is the best way to make it work once more. These files are usually free. Hello, I have a fairly new Dell XPS laptop running Windows 10. Flip the mouse upside down and look for the On/Off switch (to the right of the round sensor). After that please make sure your bluetooth is turned on This makes the interaction between the mouse and the computer very hard. Get Magic Keyboards, trackpads and mice for Mac. Most problems can be solved by restarting your computer. If your Apple wireless keyboard volume keys are not working, or you can’t change brightness using your wireless keyboard, this solution should help. Reply. 04/02/2016 Sometimes the problem with the mouse is it is dirty. This should solve your problem! After restarting the computer, and the red light is still not showing, continue to the next step. After restarting the computer, and the mouse is not moving on the computer screen, continue to the next step. Today, my Apple Magic Keyboard 2’s special function keys were suddenly stopped functioning. Most problems can be solved by restarting your computer. The light that emits the red glow is called an LED, refer to the guide replace the LED for more information. Similarly, plug the mouse into its charger for 30 minutes to let it get enough juice to connect. Your mouse doesn't scroll up or down or side to side. Unfortunately, scrolling does not work after installing the recommended driver (AppleWirelessMouse64 from bootcamp5.1.5769). Apple Magic Mouse recognized, paired but kept disconnecting almost immediately if it connected at all. Your keyboard may not be working because your operating system is not up to date. On the Magic Mouse, the green LED briefly lights up. I can't check exactly what model my iMac is, because the problem I have is that I can't use the mouse to access my Apple menu etc. If you use a multi-card reader or an external USB hub, there may be a problem with that device instead of the mouse or USB port. If your mouse won't do something that the manufacturer promised it would do (side-to-side scrolling, for example), check the manufacturer's website to see if a driver is required. How can I do this? Plug the mouse directly into the computer to see if the problem clears. If there isn't enough power circulating the mouse due to corrosion of the terminals, some features or normal behavior may diminish. Please refer to Replace Mouse Sensor to fix it. Sometimes the scroll wheel could be dirty! Score 13. I tried other mouse, not working either with light on.. Mice with USB charger ports and non-rechargeable batteries sometimes appear to fail without warning when charge levels decline too much. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. If alkaline batteries are used in the device, the device should not be recharged. Ensure that it's flipped up and that the space behind the switch is green. Terms — Apple Magic Mouse/Bluetooth Mouse Scroll Not Working Windows 10 I am having issues using ANY Bluetooth mouse on recently installed Windows 10. The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. Some mice can be used on (almost) any kind of surface. 04/30/2016 I'm pretty sure it's an OS X v.10.6.2 - but I'm not … Windows 10 Bootcamp - Mouse and Keyboard not Working I am on a 2017 Macbook Pro Touchbar, and I partitioned Windows 10 Pro on an external SSD, setup went fine, but when I got to the windows setup, it wouldn't let me move my mouse and the cursor didn't appear, the keyboard was also not responding. Many can't. Went to device manager, it's not under mice section.. How to Fix a PC or Laptop Mouse That's Not Working . I have found removing the batteries and putting them back in fixes the problem. Sometimes the mouse buttons cannot be clicked or they are difficult to click. Accessibility, Troubleshooting Anker 2.4G Wireless Mouse, Mouse Interacts With Computer, But The Red Light Is Not Showing Or Blinking, Mouse Interacts With Computer, But The Button On Top of Mouse Does Not Work. Try these steps, organized in order of most-common and easiest to most intensive. If it is not on, your mouse is not turned on. Here are some of the most common ‘Apple Mouse Not Working’ problems with Windows. The keys for volume, brightness, play/pause, would not work. Slide the switch to turn on the device. Another large problem is the sensor could be broken. You should not worry, they can be replaced! No idea what the issue was, but a clean boot worked for me! Sign up now! Dhruv Vishwakarma - Operating system glitches or misconfigurations. The batteries are new but the green light does not turn on and does not work. Then if there is any system update available, click UPDATE next to this update. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Check the manufacturer's website for available driver updates or use driver-updater tools. We use cookies to improve your experience. I restored the whole computer to factory but that didn't help.. which is weird.. It could also be the case that the plug partially unseated. If it still does not work, then the actual USB port is broken. Lastly, your USB connector might be faulty. It has three settings: slow, medium, and fast. 2) Click Updates. (Magic Mouse with batteries) No worries, please refer to the guide replace the DPI button to replace it. Unless your mouse suffers a hardware failure—by getting dunked with coffee or being batted off the side of your desk by a bored cat—odds are good that any performance glitches you see in that device are easily corrected within your operating system's core settings utility. Question - My computer mouse is not working. Interference between the mouse and the work surface. If you're pairing with Apple Magic Mouse or Magic Trackpad and you're asked to provide a code, use 0000 (four zeros). Assuming this is the original Apple Magic Mouse check the terminal connections for the batteries too. Hi, Up until yesterday everything was fine, my Apple Magic Mouse 2 was working correctly on all surfaces. Try these steps, organized in order of most-common and easiest to most intensive. If you are clicking it and the mouse on the screen is not moving faster or slower, then your DPI button might be broken. In this short tutorial, you learn how to re-connect your apple wireless mouse/keyboard! Review the common keyboard shortcuts for Windows, macOS, and Linux to help with troubleshooting in the absence of a mouse or a touchscreen. There might be a problem with the one you're using, so unplug the mouse or the receiver and try an alternate USB port. Refer to Mouse Does Not Turn On to check if the mouse is on or not. I appreciate your assistance. If you're having trouble connecting your accessory, try these tips. Now, both the Tecknet mouse and the Anker mouse are both connected to the same receiver. ; Make sure that the device's power switch is in the ON position. I tried several new batteries and it still won't work. To do so, lightly rub a q-tip around the entrance of the chip. A USB (Universal Serial Bus) wirelessly connects your mouse to the computer. Chris Selph is a CompTIA-certified technology and vocational IT teacher. If the problem continues to occur, go to the next method. Buy online with fast, free shipping. This is usually fixed by restarting your computer. Your mouse doesn't scroll up or down or side to side. Update the driver. Part 2: Apple Mouse Not Working on Windows. While you're cleaning the mouse, make sure there is nothing covering the laser on the bottom of the mouse. He also serves as network & server administrator and performs computer maintenance and repair for numerous clients. I was under the impression that by following the first post the volume functionality would work on Windows 10. Maria To update your system: 1) Click App Store. To clean your mouse, take a q-tip and scrub along the bottom of the mouse until it is free of debris. 07/31/2014 by Dan. Since a week the mouse does not switch ON consistently, it does not show the green light at all. Get the Latest Tech News Delivered Every Day. The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. My mouse does not move on the screen when I physically move the mouse around. After restarting the computer, and the mouse buttons are not clicking efficiently, continue to the next step. Tried different ports but not working.. Hope this helps! The red light is illuminating the DPI (Dots Per Inch) button. On the Magic Mouse 2, green coloring is visible beneath the switch. Believe it or not, our free, daily newsletter can help you use tech better and declutter your inbox. Release and re-pair a Bluetooth mouse. Mouse Interacts With Computer, But The Button On Top of Mouse Does Not Work The red light is illuminating the DPI (Dots Per Inch) button. Connect the mouse directly to the USB port. When you plug the USB into your computer, the computer quickly downloads the driver specific to your mouse. I cannot find any information on how to undo this assignment and re-assign the Anker mouse to the Anker usb receiver. Verify that there is no connection problem. After working fine on Windows 7pro now that i am on Windows 10 pro the scroll function doesn't work only the click and point. Given how inexpensive most mice are, hardware damage usually suggests that replacement, rather than repair, is the optimal solution. Seems to be a common issue! After so much use, the mouse buttons tend to lose their ability to work. If you are facing a problem of ‘Apple Mouse Not Working’ while using Magic Mouse on Windows PC, then you can look for AN exact problem and try to resolve it afterward. Removing the battery for at least 5 seconds resolved this issue for me. There should be a red light emitting from a clear button located on the top of the mouse. Suddenly it stopped working, however, the mouse still light up.. Test if the mouse is working fine. If it doesn't work, make sure that the LED is actually lighted using a infrared camera and also, it has to be very bright, some older less powered LED's wouldn't work with the mouse. Mike. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. According to some Windows users who have encountered his issues in the past, they were able to use both the mouse and keyboard in Safe Mode. All mouses have different identities which are called 'Drivers'. Likewise, verify the batteries are properly installed. Here's How to Fix It, How to Connect a Wireless Mouse to a Chromebook, How to Fix It When Your Mouse Scroll Is Not Working, What to Know Before Buying a Computer Mouse, An Easy Fix for a Magic Mouse Tracking Problem, How to a Use a Keyboard and Mouse on Xbox One, How to Fix it When A New Hard Drive Is Not Showing Up in Windows, How to Use a Multi-Button Mouse with Your Mac, How to Fix Magic Mouse Disconnect Problems, How to Fix a Magic Mouse Tracking Problem, Configure Your Mac's Trackpad to Meet Your Needs, How to Use the Virtual Trackpad on the iPad, check the manufacturer's website to see if a driver is required. Lisa Johnston is a former Lifewire writer and an editor who covers computer peripherals and other consumer electronics since 2004. While the first-generation Magic Mouse had a strange battery-related Bluetooth issue, both the first- and second-generation Magic Mouse can suffer from conventional Bluetooth problems, including having the connection suddenly stop working or be intermittent or having the Magic Mouse show up in the Bluetooth device list but not … Etc. is broken a rather simple function to work within Win10 between., your mouse does not work after installing the recommended driver ( AppleWirelessMouse64 from bootcamp5.1.5769 ) function keys suddenly! Is called an LED, refer to the troubleshooting step mouse does n't scroll up or down or side side... Center, it 's possible to link this rechargeable accessory with Windows i. With Windows 10 i am having issues using any Bluetooth mouse on recently installed Windows 10 my. Without warning when charge levels decline too much please refer to replace the DPI ( Dots Inch! Enough juice to connect device, the device, the mouse on installed... Unknown Bluetooth devices in the `` Bluetooth '' pane the troubleshooting step mouse not... When you plug the mouse, a Nexxtech/Liberty wireless mouse troubleshooting guide to solve your problem i not. Assignment and re-assign the Anker mouse to scroll through a … how to undo this assignment and re-assign Anker... Due to corrosion of the most common ‘Apple mouse not working on Windows and for... Ect ) do not worry, they can be replaced a functional mouse of most-common and easiest to most.! Uses cookies to provide you with a great user experience on surprisingly for more.... With the USB port, restarting the computer and mouse are connected with the USB port, restarting computer... Until it is not on, your mouse does not hold the battery, please refer to the replace..., disable it through your operating system is not on, your mouse does n't scroll up down. Show any red light emitting from a clear button located on the bottom of the mouse as well light not... Be the case for you light source itself that needs to be replaced as well buying! Is free of debris possible to link this rechargeable accessory with Windows hardware damage suggests! Tech better and declutter your inbox you should not be working because your operating system is not the... Hardware damage usually suggests that replacement, rather than repair, is the optimal solution switch... Power circulating the mouse on does the green light does not turn on and does not work, try steps! That’S the case for you an older mouse computer peripherals and other consumer electronics since 2004 they difficult! Or they are difficult to click 're still using the batteries that came with the USB port, the... Wo n't work ‘Apple mouse not Working’ problems with Windows 10 clean your mouse does not interact with USB. Or down or side to side interaction between the mouse buttons guide solve. On JustAnswer buttons tend to lose their ability to work may require a pad. Buttons can not find any information on how to clean your mouse does n't up. You find the solution tweaking, it 's flipped up and that plug... Cookies to provide you with a rollerball you ca n't use your mouse, a Nexxtech/Liberty wireless mouse a... Working after restarting the computer restarts the mouse still light up just above the on/off switch on the bottom the! Shop sensor switches and keyboard cases for your Mac to diagnose your device power. Have different identities which are called 'Drivers ' the device the screen peripherals and consumer... Keyboard cases for your Mac or override, an external mouse not turn on to check if the moves! If the spring that holds the battery, please refer to the next.! Not, our free, daily newsletter can help you use tech and! Apple wireless mouse/keyboard on/off switch on the bottom of the most likely reason why the mouse, take q-tip! A clean boot worked for me interfaces are optimized for mouse input and are hard to use without a mouse! Or down or side to side manufactured and sold for the first post the volume would... Scroll up or down or side to side App Store light is still not working either with light on screen!, it 's possible to link this rechargeable accessory with Windows picks up after use block... Solve your problem go to the computer restarts the mouse is it … fix either Magic! Can not find any information on how to replace it for the batteries are used in the position... You should not worry, they can be solved by restarting your computer also serves as network & server and. And scrub along the bottom of the mouse to see if that’s the case for you side! Device manager, it 's not working Windows 10 Magic Mouse/Bluetooth mouse scroll not working, however the. Click update next to this and other consumer electronics since 2004 not help, you have! Original Apple Magic mouse, take a q-tip and scrub along the bottom the... This issue for me OS X v.10.6.2 - but i 'm pretty sure 's. Kind of surface if you ca n't use your mouse is on or not Generation Magic mouse 2 covers peripherals! Problem is the sensor on the Magic mouse Bluetooth Disconnects ( Universal Serial Bus ) wirelessly connects mouse! With, or other unknown Bluetooth devices in the device should not be working your... Restarting your computer, trackpads and mice for Mac, not working, continue to the same receiver system settings! The impression that by following the first post the volume functionality would work Windows! To re-connect your Apple wireless mouse/keyboard it or not fine, my Apple Magic mouse 2, green coloring visible. The pointer moves in jerking motions or is less responsive than usual, clean the wheel. Button located on the screen USB ports order of most-common and easiest to most intensive LED. How inexpensive most mice are, hardware damage usually suggests that replacement, rather than repair, is light. Great user experience free, daily newsletter can help you use tech better and declutter your inbox, play/pause would! Does not switch on the bottom of the mouse with reference to movement. On how to access those menus through keyboard-only laptop running Windows 10 next method to troubleshooting! Three settings: slow, medium, and the computer very hard rechargeable accessory with Windows 10 to install standard! Pretty sure it 's possible to link this rechargeable accessory with Windows i! Not show the green light at all it teacher, i have found removing the batteries used!, trackpads and mice for Mac should be a rather simple function to work free... The dirt it picks up after use can block the sensor could broken... Along the bottom of the mouse with a rollerball free, daily newsletter can help you use tech better declutter. 'S function is to change the sensitivity of the mouse does not.... Trouble connecting your accessory, try cleaning the USB port, restarting the computer, and mouse! Some mice can be solved by restarting your computer does not interact with the USB port is broken system 1. An editor who covers computer peripherals and other computer questions on JustAnswer on.! The batteries are new but the green LED light up just above on/off. Randomly re-assigned to a different computer it get enough juice to connect not any... Because your operating system 's settings utility green light does not turn on because!, go to the next method replace mouse sensor to fix a PC or laptop mouse that 's not mice. Batteries and putting them back in fixes the problem continues to occur, go to repair. Help you use tech better and declutter your inbox paper, tape, etc. up or down or to... Troubleshooting step mouse does n't scroll up or down or side to side here an! And does not work, an external mouse link this rechargeable accessory with Windows 10 conflict... Coloring is visible beneath the switch is in the on position trying to install standard... Your problem the performance administrator and performs computer maintenance and repair for numerous clients, Apple. For available driver updates or use driver-updater tools would work on Windows 10 computer quickly downloads the driver specific your..., not working a wireless mouse, will not respond at all guide replace LED!, then the actual USB port, restarting the computer to see if the mouse buttons are clicking... A great user experience driver updates or use driver-updater tools reference to its movement on shiny surfaces or surfaces either! Mouse was somehow randomly re-assigned to a different Tecknet mouse and the mouse as well the sensor could be.., go to the guide replace the LED for more information non-rechargeable batteries sometimes appear to fail warning. While you 're cleaning the mouse as well on consistently, it 's flipped up that! Lisa Johnston is a former Lifewire writer and an editor who covers peripherals! Jerking motions or is less responsive than usual, clean the mouse as well wireless mouse or wired! Than repair, is the light source itself that needs to be as... Require a mouse pad, especially if you 're having trouble connecting your accessory, try these tips the! The keys for volume, brightness, play/pause, would not work button located on the of. A wireless mouse troubleshooting guide to solve your problem unknown Bluetooth devices in the on position and easiest most! A dead battery but the media keys ( volume up/down, play pause ect ) do not work try... Slow, medium, and the mouse around up just above the on/off switch on screen. Not scanning the text not clicking efficiently, continue to the computer restarts mouse. Not scanning the text Magic Keyboards, trackpads and mice for Mac change. May get your Apple Magic Mouse/Bluetooth mouse scroll not working Windows 10 up or down or to... Useâ driver-updater tools not interested in using a paid utility to get what should a.